We've updated our work order system to support customization of your workflow, assignment of work orders to vendors and colleagues, custom questions and much more.
To read more about these improvements, check out our blog post...
Hey Efix, would it be possible to submit a support ticket on this? You can even access the support tab from the homepage and also you can submit a support ticket from this interface as well. Thank you.
How do vendors get the Tenants contact information since they are not shown on the actual work order sent to the Vendor?
Hey Cinnamon, tenant information isn't shared by default on work orders sent to vendors, you're correct. That said, you can certainly add a required field to all work order submission for a "best contact number" among others like an "availability schedule", basically whatever info you'd want the vendor to have and whatever is needed to get the work order completed.
By adding these custom questions, you're able to eliminate the need to go back and forth with a tenant to get the necessary details, just get all of it at once, assign the work orders, maybe follow up with the vendor and mark as completed.
Certainly would love to hear any additional feedback or suggestions for improvement as we're always looking to make things even better. Cheers!
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