How to make a rent payment

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Jacob Thomason

October 27, 2021 01:24

Making a rent payment is a fairly straight-forward process.  After signing into your tenant account, you'll notice in the right column the amount due with a link to "Make Payment".

If you don't see a "Make Payment" button and it says nothing due, this means your management company has not billed you anything.  Please reach out to them, directly, if you have any questions or concerns about the billing amounts.

After clicking "Make Payment" you'll be presented with a form to complete the payment process.

If you haven't already added a payment profile, you'll be presented with a form to do so on the right side.  Otherwise, you'll be presented with a list of your saved payment profiles.

To edit your payment profiles, you can do so from the right column under the main "Billing" tab.

Adding a new payment profile, start with the payment method and then complete the form in it's entirety.

After adding, or selecting an existing payment profile, click "Make Payment" on the form and you'll be presented with a confirmation page.

Finally, click "Confirm Payment" and your payment will be processed and submitted.

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• Official comment

  

  Jacob Thomason December 01, 2021 02:53

  Hey Robert, I was able to check your account and it doesn't look like you've been billed rent for December yet.  The system isn't going to send you an email because it doesn't show anything as being billed/due.  You need to reach out to your property manager to make sure they have their billing setup properly.  If they're having issues, they can contact our support team at, help@rentpost.com for assistance.

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  Robert Hall November 30, 2021 22:56

  Until this past October, I had been getting email notices before and after the rent payment was automatically withdrawn from my account.  I've had auto-pay for about four years.  In October autopay just stopped--a glitch the manager was told.  So I reactivated autopay but the email notices have stopped.  This frustrates me enough to weigh whether or not I should get off Rent Post.  How can the email notices be resumed?

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