How can I cancel my management Account?

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Jacob Thomason

October 18, 2011 17:06

While we'd really hate to see you go, like heart-struck, we realize that sometimes it becomes necessary.  If you are having issues with your account or can't seem to get a specific task done, please contact us first.  There are many ways of accomplishing tasks, that at first, may not seem obvious.  We're here to help any way we can.

That being said, if you still wish to cancel, you you may do so by following the process below from within your account.

 

1. Go to your "Company" configuration section by clicking "Company" link at the top right of your account.
2. Select the "Billing" sub section
3. From the right column, choose the "Cancel Account" link.
4. This will present you with a confirmation screen that finalizes the cancelation process.

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  Braxton Beyer May 11, 2015 18:30

  This doesn't show you how to completely close an account.  It seems to only show you how to stop the billing.  For example, I have a trial account so do not see a 'cancel' option.

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  Jacob Thomason May 11, 2015 18:34

  Braxton, this cancels the account.  It is under the Billing section, but it does cancel the account as a whole.  Thanks!

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  Braxton Beyer May 11, 2015 18:37

  How do i get to the cancel link when i only have a trial account?

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  Jacob Thomason May 11, 2015 18:39

  Braxton, looking at your account it appears to already be canceled.  Was there something more you were looking for?

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  Braxton Beyer May 11, 2015 18:42

  Yes, I want the account and all its data deleted.  I can still see all my data and login.  

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  Jacob Thomason May 11, 2015 18:44

  Currently this is handled on a per incident request Braxton.  We allow accounts to be canceled but remain active in the instance you wish to return and jump back with your data.  If you'd like to have it all removed, please send a request to relax@rentpost.com with the request and we'll take care of that for you.  Thanks!

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