Why are Rent charges not being added?

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    Anita Ling

    Jacob,

    please check my unit 3050 Waldrop Circle, everything looks right but no October rent charge??

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    Jacob Thomason

    Hey Anita, I'm actually showing an October Rent charge as having been previously deleted for this tenant account.  As a protection, the system will not attempt to re-add charges that were intentionally deleted.

    You can go ahead and manually add a new charge for October at this time.  I'm not showing any issues for November, so you should see a charge added by the system for that going forward.

    Hope this helps!

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