are we the only company who has trouble with logging in.

Comments

5 comments

  • Avatar
    Jacob Thomason

    Hey Roger, very sorry to hear that.  Upon first logging in, the system caches and updates all your balances, caches key metrics and more.  Are you logging in and out a lot through-out the day, or is this delay just something upon first logging in?

    0
    Comment actions Permalink
  • Avatar
    Roger Wilson

    we have a constant problem at the office. i avoid it at all cost. took over 1.5 minutes just to log back in to send this to you. people are constantly getting kicked out or not able to get in at all. we email each other all the time to say when it is up or down; etc. i have a friend in property management and i watched him using apfolio; and he had none of these problems. it was very expensive for us to change over to rentpost and have regretted it since. it seem to be clear that a company our size should not be using this program.

    0
    Comment actions Permalink
  • Avatar
    Jacob Thomason

    Hey Roger, can you submit a support ticket and we'll look into your load times.  You shouldn't be getting kicked out.  And as far and up and downtime is concerned RentPost hasn't had any downtime outside of very brief maintenance periods for nearly a year now.  Are you referring to downtime as site unavailability or general issues you've been having with logging in?  Let's get a ticket in place and we'll dig into this issue for you and get you squared away.  Thanks! 

    0
    Comment actions Permalink
  • Avatar
    Roger Wilson

    our people have been in constant contact with your company and had no results. it took me 64 seconds just to log in so I could comment back. send me an email that I can reply to for this conversation; I don't have time to wait for your slow system. my email is roger@wilsonirr.com

    0
    Comment actions Permalink
  • Avatar
    Jacob Thomason

    Roger, I've reached out to you directly via email.  I look forward to getting any issues you guys are having resolved.  Thanks!

    0
    Comment actions Permalink

Please sign in to leave a comment.