My bank account is not recognized on Rent Post.

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21 comments

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    Jacob Thomason

    Hey Regina, when you say you've double checked.  How are you checking?  Is it possible that you're leaving off any leading zero's in your checking account number?

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    Elle Chang

    Hi, I'm having the same problems. I'm not adding or leaving off anything. Any suggestions? 

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    Jacob Thomason

    Elle, it's always possible, although rare, that your bank isn't in the database for our account verification service.  If you've confirmed and verified that everything is exactly correct (we recommend confirming with your bank), please submit a support ticket to our support team with your routing/account number and we'll check to be sure it's included in the database.  Thanks!

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    Elle Chang

    Thanks for your quick message. The past 5 months that I have used it, with my current account number, it has been completely fine, without any issues. Today I signed in and it asked me to provide all of my account details - normally it is saved and takes a minute to pay my rent. What do you think could have changed? 

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    Elle Chang

    Keeps bringing up this message: Error assigning that payment profile, it couldn't be properly located

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    Jacob Thomason

    Ah okay Elle, please just remove that payment profile and re-add it.  There are cases where the payment profile you have gets invalidated with our storage servers when your property manager updates their deposit account on file with your unit.  In this case, that old payment profile cannot be re-used.  Please let us know if you're still having issues.  Thanks!

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    Elle Chang

    Hello again - I've tried this a dozen times now, adding and removing my information... it's still not working. What's next? 

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    Jacob Thomason

    Did you remove the entire payment profile and add a new one, or did you try to edit the existing one?

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    Elle Chang

    Oops, I only tried to edit the payment method. Should I delete my entire profile and make a new one? 

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    Elle Chang

    I don't see a button to remove the profile... 

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    Elle Chang

    Hi Jacob - do you have any recommendations? I have contacted my property managers who have reached out to RentPost. 

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    Jacob Thomason

    Hey Elle, I've gone ahead and removed your payment profile for you.  You can add a new one, as well as remove/edit payment profiles on the billing tab.  If you're still having issues after you've attempted to add a new one, please submit a support ticket so we can collect some account details and we'll look into this further.  Thanks!

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    James McKeigue

    I need a mailing address because I have now been trying to send on line and the system won't accept my info for 4 days now. All info is correct. Please help because I am not paying late fees when this is your problem not mine. Please please help me.

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    Jacob Thomason

    Hey James, if you haven't submitted a support ticket, please do so to help@rentpost.com.  If you're looking to mail a check, you can mail checks to your property manager directly.  For an address to mail a check, you should have that available within your RentPost account, or by contacting your manager directly.  Thanks!

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    Rachel Redmond

    I've added my bank account info in several times and it won't recognize it. What do I do? It keeps giving me an "Unknown Error" message.

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    Jacob Thomason

    Hey Rachel, please submit a support ticket as that issue is most likely another issue entirely.  Thank you!

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    Rachel Redmond

    i did and nobody has gotten back to me. I tried paying again and it said my daily transactions was exceeded...

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    Jacob Thomason

    Sorry about that Rachel, we've been experiencing a high ticket volume the last 24 hours or so.  I have replied to your ticket you submitted.  Please let us know if there is anything else we can do to help.

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    Monica Hopkins-Maxwell

    Jacob - I understand you have been dealing with a huge issue over the weekend. However we spoke about my bank account not being recognized (Ticket #7697). I gave you the routing number and account number. You indicated you would re-open the ticket and process the funds. That doesn't seem to have happened and Rent Post is still not recognizing my bank account. Could you please advise.

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    Dylan Ruffi

    I am having the same issue. All information is accurate but bank account still not recognized. Please let me know how this can get resolved.

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    Jacob Thomason

    Hey Dylan, if you've confirmed with your bank that the routing/account number are indeed 100% correct, that your bank account can accept ACH transactions, and this is something you're positive about, please contact help@rentpost.com and let us know.  Please include that you've confirmed all these things.

    If you do not confirm, and our automated systems that determine if an account isn't approved are indeed correct, there is a strong chance that the payment will bounce, which could result in return fees.  This is something you obviously would want to avoid.  So, it's important to ensure first and foremost.  Thanks!

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