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    Kari Stensland

    When I edit a tenant's info, I am unable to retain the just entered square footage info.  Only the first number shows on the tenant list page.

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    Jacob Thomason

    Kari, please feel free to submit a ticket request for this.  However, we're unable to identify the issue.  Square footage data is stored with the unit, not with the tenant.  We tested the saving and updating of sq footage data on a unit and we're still unable to replicate this issue.  Could you explain a bit more.  Thanks.

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    Tammy Lewis

    I need to update the lease move in date, do  I have to move out the tenant and start all over?

     

    I am providing maintenance services and repairs to the home, I want to charge the expense thru an Owner Portal,

    The only place I saw that I am allowed to bill charges is thru tenant portal, this is not the case, as the home needed these repairs prior to tenant move in.

     

    I also need to print an owners statement report, do I need to upgrade for this service, or am I missing a feature?

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    Jacob Thomason

    Hey Tammy, the lease start date is set in stone once a payment is recorded against that tenant.  We're currently working to allow updating here though and it should be in place very soon.

    Expenses are charged within your accounting "Payables" section, just click the + tab on the right side to add a new expense, then expense that out to the owner or unit you wish.

    You can print the owner statements from the reports -> owner statements page or from the accounting -> property management page after generating all your management fees and then owner statements, you'll be able to email, generate pdf, or print your statements.

    Hope this helps.   If you have any other questions or feature requests, you may have better luck posting them under their respective categories.  Thanks.

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    Efix Housing Solutions

    Where is the link to get update on tickets submitted. It is not list on the Support page. I have two ticket #481 and #480 that I want to get an update on. I was able to access recent, but can find the link anymore.

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    Jacob Thomason

    @Efix, please check the right column for a button called "Check Existing Questions".  If you dont' see this, please submit a support ticket.  Thanks.

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    Steve St. Denny

    Jacob,  thanks for updating my account.  So, I made a mistake in the payments and tried to cancel and redo the payment but there is no place for me to do that.  Can you help.

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    Jacob Thomason

    @Steve we've replied to your support ticket submitted regarding this.  You just need to remove the payment, then re-record it.  Thanks.

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    Abbe Bonnevie

    Is it possible to upload a scanned lease for a specific tenant?

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    Jacob Thomason

    @Abbe, it's coming, T minus 1 Month!!

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    Mudassar Mahmood

    please describe cobalt plan in detail, what features does it provide, what kind of reports we may print are e-mail from it

  • Avatar
    Jacob Thomason

    Hey Mudassar, you can read more about your Cobalt and other plans on our pricing page at http://rentpost.com/pricing.  If you have any more questions or would like to speak with someone, please email us sales@rentpost.com.  Thanks!

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